FAQ

We want you to have a stress free experience before, during and after your special day.

Over the years we have done 1000’s of events and have met & made lots of friends in DFW area. Through this page (FAQ’s) our goal is not only to explain what we do but also to help you understand photo booth rental service. We have many brides and hosts that have contacted us in the last minute because their photo booth vendor was not able to fulfill their promise for one reason or another.

We hope you work with us but we understand you have choices. Our hope is that through this page you will know what questions to ask when you speak with a photo booth vendor.

Do we need to know the exact location before we reserve the booth?

No. When you reserve a booth with RPB you reserve it for the day. Start time, End time and Location details can be updated up to 14 days prior to the event date. As long as the location is within our service area (40 mile radius from 75053) then there will be no charge for travel. If the location happen to be outside of the service area then there might be a very small per mile travel charge.

What If I don’t know the start and end times when I reserve the booth?

No problem. We understand you may not know the exact start and end times when you reserve a photo booth vendor months in advance. We do not double book our booths. Once you reserve a booth it’s yours for the day.

Is there a minimum amount of time that we can book a booth or service?

Photo booths – Min 2 hours (*)
Mirror Booth – Min package “up to 3 hours”
Selfie Station –  Min package “up to 4 hours” (half day) / “up to 8 hours” (full day)
Green screen photo booth – Min 3 hours
“Step and Repeat” – 2 hours min (*)
Event Photographers – 3 hour min (** – you may add an event photographer to an existing package for 1 hour min)
Black and White Allure – 3 hour min
Hashtag printing – Min – “up to 4 hours”

* December Fridays and Saturdays – Min will be 3 hour or more
* If our event is outside our immediate service area (40 miles from our main office – 75043) – Min will be 3 hours or more
* Holidays – Min will be 3 hours or more

Please note we do not charge for travel, setup or tear-down. Hours mentioned above are actual booth operational time (available for guests to use).

How much space is required to setup the booth?

We have many different booth options and types of booths. We will give you some general guidelines below but please check with us for exact dimensions. Also note these are “ideal situations” but, in most cases, if space is a constraint we can adjust to what space is available.

Photo booth:
Open air setup8×8 plus space for 6′ table for props (can adjust if space is a constraint)
Standard “enclosed booth” (pipe and drape) – 8 x 10 plus space for a 6’t table (can make it a little smaller if needed but enclosure is not recommended if space is a constraint for your event or venue.
LED cube enclosure – Requires 8x8x8 space. NOT possible to make is smaller. You will need at lease 8x8x10 space and this enclosure is not recommended if venue is small or celling height is less than 10 feet heigh.

Selfie station – ONLY 2×2 space needed for setup if you are doing digital package with no backdrop.  Make it 4×4 space if you are doing selfie + printing option.  If you require a backdrop please make it 7×7 space.
 – Selfie Station with Green screen option will require additional space for lighting. Please allocate an 8×8 to 8×10 space for Green Screen Selfie Station.
Mirror Booth – Will require 6×8 space plus space for a 6′ prop table.

Green Screen Photo Booth setup-  Green screen is only successful if lighting is perfect. For a proper green screen setup we will need at least 3 to 5 extra lights. Please reserve 12 X 12 space. If we don’t have proper spacing for lights the photos may not be perfect.

How long it takes to set up the booth?

Photo booths will take about an hour to setup.
Selfie station – about 30 mins
Mirror booth – 1.5 hour allocated
Green screen – 1.5 hour

Easy access to the setup location is required to keep this schedule. Many factors can change this estimate for example: (a) loading dock is far from the final setup location (b) Elevator delays (c) Stairs (d) Weather / Rain may delay unloading (e) If the venue location is in Downtown area where loading and parking can take much longer (f) last but not least – if the setup time is during your ceremony or post guest arrival then the setup will be take longer. Our staff are very courteous and will do everything possible to not disrupt you and/or guests but it will take longer for setup.

Follow up question: 
If I want the booth starting at 7 pm but my ceremony is at 6:30 PM.  What is the best option to make sure booth is setup prior to 6 pm when guests arrive?

Excellent question: We have a “downtime” option. You can add “downtime” for an early setup, have a break during the event or late teardown. “downtime” rate is only $40 / hr.
In this above scenario you can add an hour of “downtime” at the beginning of the event.  Our staff will arrive at 5:00 pm, complete setup by 6:00 pm (prior to guest arrival) but the booth will not be operational until 7 pm. (6pm to 7 pm will be considered “downtime”). Many of our clients will use downtime to extend a package and/or use it doing presentation, speeches, dinner time, first dance, etc.

We will always work with to make sure we meet your requirements. We are flexible.

Can we extend the time on the day of the event?

Of course you can. Most people don’t realize how much fun a properly run photo booth can be until they notice the long line well after the event contract time has ended. In most cases, we will stay a little extra to make sure your guests are happy. If you need us to stay longer we can do that for additional per hour charge to cover staff and material costs.

If my venue changes, will I incur any additional costs?

There will be no additional costs, unless the new location is outside our service area. We cover a 50-mile radius from our office. If so, we will still work with you but there may be a small travel fee to cover the cost.

When is the balance due?

If you are paying with cash or check, the balance is due on the day of the event If you are paying with credit card, we ask that you make the final payment the day before. If you are a corporate/business client with a purchase order you will be invoiced for your photo booth rental the day after the event.

Is a deposit required to hold a date?

If you’re a new client, we require a minimum $100 deposit to reserve a photo booth/date. Our repeat clients do not have to make a deposit, and our corporate/business clients can have their bookings confirmed with a PO (purchase order).

Do you charge for set up and break down time?

NO – you do not pay for travel or setup and break down. We normally arrive 1 hour before the event starts time to set up and test. We do not charge for this time. If you need us to set up earlier than 1 hour, we do have a “downtime” option you can utilize.

Do you set up outside? If so are there any charges I should know about?

Our “enclosed booths” are designed for indoor. Our “open air” configuration can be utilized outdoors, as long as it’s under a covered area or in a tent. We do not set up photo booths in the open air due to weather/rain concerns. We also require solid surface (concrete or wooden deck) to setup the booth (not over grass or loose gravel / dirt) We do offer a special 8×8 custom photo booth tent for outdoor events. Please call us for more information.

Can we add a special message to the photo strips? Is than an extra charge? (copy)

Absolutely! No, there is no extra charge. We custom design the photo strips for each event. We can add custom writing, logos, etc. Anything you wish!

Are photo booth attendants an important part of your package? (Move)

At Red Photo Booths, we believe the staff on site with the booth is as important as the booth itself. In order to make sure your guests have an enjoyable and memorable experience we must make sure we have engaging, outgoing and professional staff. All of our staff members are selected and trained with this goal in mind. We want our staff make sure your guests gets the help they need through clear and courteous communication. We will make sure they are having fun, you will never catch us sitting on a stool waiting for someone to show up to take the picture. The level of service you get from our team before the event, during the event and after the event will be second to none! Our service is what separates us from the rest.

Do you offer unlimited prints and is that included in the base package? (move)

Great question. We offer truly unlimited printing. In our booths we can have 12 to 15 people at one time. If they all want to have a copy we will print them a copy – no questions, no extra charges. There are some providers that will tell you “unlimited 2×6 dual prints or single 4×6”. Basically what that means is that you will get 2 copies of the photo strip or 1 copy of the larger postcard size per “session”. What if you have 4 people in the “session”? Make sure there are no additional fees for additional prints. Make sure you read the fine print!

How many booths do you have?

This is a great question and very important question. We currently have  25 booths and 40+ staff members.  When you plan your special event months in advance, you want to work with a company that has the resources to handle any emergency situations. We’ve done hundreds of events, and have yet to cancel or miss one. This is not by chance, but because of our diligent planning. We understand you don’t have the option to “re-do” your special day and we take our responsibility very seriously. If you book with a “one man show” photo booth vendor, you run the risk of equipment problems, an operator getting sick, or even car trouble or accidents. At Red Photo Booths, we have multiple booths, and large number of trained professional staff. We will make sure you never have to worry about us! Because we have large inventory, we are also able to handle events that require multiple photo booths and/or handle multiple sites at the same time.

Are we limited to the amount of times we can go into the booth or is there a limit on the amount of photos we can have?

No limit – you can have as many photos within the time of the contract.

Where should we set up the booth?

We recommend having it in the main room where most of your guests will be. We understand that there can be space constraints – we are very flexible and can set up almost anywhere.

How big of an area do you require and how big is the booth?

The booth measures 8 feet high by 7 feet by 7 feet – the area we require is about 8X8. Our enclosures can be as small as 4X4 and as big as 8×8 or anything in between. Our booths are customizable; we can configure it to fit your space. We can also do “Open air” with backdrop or with out backdrop. We prefer an 8×8 space for the booth and room for a 6′ prop table close by but if space is a constraint we can adjust.

Can the booths get up stairs?

Absolutely! Our booths break down into 2 custom flight cases. Please note that certain situations require extra staff, so please let us know about any stairs during the booking time.

How many photos are printed on each strip?

Each photo strip is customizable. We can design 3, 4, etc. – it’s up to you!

What size are the prints?

Standard prints are 2″x6,” high quality photos with a glossy format. You may upgrade to unlimited 4″x6″ or 5″x7″ prints for an additional cost.

Are your photo booths capable of doing the videos?

Yes, they can. Contact us for more information.

Can you do a "Green Screen"?

Yes, we can. Green screen is a bit misleading when associated with “photo booths”. If you’d like to know more, give us a call. We do offer “green screen packages” you can get more information under our services tab.

Are there different types of booths in the market?

Yes, absolutely. Sometimes we find ourselves competing against people with “homemade” or “DIY” booths. Anyone can technically build a booth… and we have unfortunately seen some of them. Our booths are all commercially made. We have many different styles for you to choose from. We will work with you during booking time to decide the best booth for your event. If you’d like to learn more about our booths, visit our booth page.

Do you bring Props?

Yes, absolutely. All of our packages come with all kinds of fun and glamorous props. We will also have special signs to go with your event (for example: for weddings we will have wedding signs, for birthdays we will have birthday signs). If you have props of your own, you are welcome to bring those, too.

Does Selfie package include staff?

Yes.  All our packages include staff on site. We believe RPB staff is required to make sure your guests have an excellent experience. They are also responsible for setup, tear-down and making sure no technical issues happen during the event. Our packages already include staff on site for the duration at no extra charge.

Selfie Vs. Traditional photo booth - What is the major differences?

A. Setup space. 
Selfie only requires 2×2 space (if you don’t need a backdrop) to setup. Photo Booth will need 8×7 space fro an ideal setup.

B. Boomerang feature. 

Selfie offers boomerang feature but not offered with standard photo booth packages

C. GIF feature

Selfie station has GIF as a standard package option but with photo booth it is an optional item.

D.  Digital Props and Filters

Selfie stations comes with digital props and filters options. Standard photo booth can have physical props and backdrops.

Other Selfie features: 
With selfie station your guests can choose between traditional photo strips or 4×6 single shot option with then select “still photo” option.  For all selfie packages guests can email and / or text their photos immediately from the station or from the staring station.  We will also custom design a micro-site just for your event. You can have a live slideshow link witch can be displayed on any PC / Projector / TV at your event or around the world.

Digital Vs. Print pacakges

With Selfie Station package you have 2 potions. Digital or Digital + Print.

A. Digital Package. 

There is no physical onsite printing with this option. Guest can take photos, GIFs and/or Boomerang but they will have to email or text a digital copy to themselves.

B. Digital + unlimited on site prints

You have the option to add onsite printing to any digital package. With this option you guests will have unlimited 2×6 and/or 4×6 print options to select from.  In addition to print they can of course share their digital files.  Onsite unlimited print option is a $99/hr upgrade.

Green screen package with selfie stations?

Yes!
we can do green screen with selfie stations. This is an excellent option if you want your guests to have multiple backdrop choices. We can even do video / animation backdrops for GIFs and Boomerang. Selfie Green Screen setup requires less space that traditional green screen sets.

Selfie stations good for trade shows and marketing events?

Selfie station is the best option for marketing events and trade shows. It’s small footprint makes it perfect for tight trade show booths. Our selfie stations are very attractive and will grab attention.  We can completely brand this unit to match your brand. Selfie stations can be used as a “data gathering magnet” and we are track and provide analytics.

If interested in  just one event or for permanent installation please speak to RPB account managers.

Are photo booth attendants an important part of your package?

Yes. Our package prices already include staff member at no extra charge. We have the best booths in the market but we believe RPB staff onsite is very important part to excellent customer experience. Our staff are very outgoing, engaging and will make sure guests using and enjoying the booth is their priority. They are also experts in our booth hardware, software, printer and sharing stations. They will make sure there’s no technical issues.  Our staff (some bilingual) are excellent communicators and they will make sure your guests have the help, if needed,  to use the booth.