FAQ

We want you to have a stress free experience before, during and after your special day.

Over the years we have done lots of events and have met and made lots of friends in DFW area. Through this page (FAQ’s) our goal is not only to explain what we do but also to help you understand photo booth rental service. We have many brides and hosts that have contact us in the last minute because their photo booth vendor was not able to fulfill their promise for one reason or another.

We hope you work with us but we understand you have choices. Our hope is that through this page you will know what questions to ask when you speak with another vendor.

What If I don’t know the start and end times when I reserve the booth?

No problem. We understand you may not know the exact start and end times when you reserve a photo booth vendor months in advance. We do not double book our booths. Once you reserve a booth it’s yours for the day.

Can we extend the time on the day of the event?

Of course you can. Most people don’t realize how much fun a properly run photo booth can be until they notice the long line well after the event contract time has ended. In most cases, we will stay a little extra to make sure your guests are happy. If you need us to stay longer we can do that for additional per hour charge to cover staff and material costs.

Is there a minimum amount of time that we can rent the booth?

Photo booths are generally rented by the hour and packages/prices are based on the number of hours. We do have a 1 hour package (our cocktail hour package) but it’s a lot more cost effective to go with multiple hours. The first 2 hours are the most expensive due to of travel, setup times, etc. You will see the cost per hour drop once the 3rd hour begins.

How long it takes to set up the booth?

We allow up to 1 hour for set up. Generally we only need about 30 minutes to setup but we like having a few minutes extra to make sure we are 100% ready by the start time.

If my venue changes, will I incur any additional costs?

There will be no additional costs, unless the new location is outside our service area. We cover a 50-mile radius from our office. If so, we will still work with you but there may be a small travel fee to cover the cost.

When is the balance due?

If you are paying with cash or check, the balance is due on the day of the event If you are paying with credit card, we ask that you make the final payment the day before. If you are a corporate/business client with a purchase order you will be invoiced for your photo booth rental the day after the event.

Is a deposit required to hold a date?

If you’re a new client, we require a minimum $50 deposit to reserve a photo booth/date. Our repeat clients do not have to make a deposit, and our corporate/business clients can have their bookings confirmed with a PO (purchase order).

Do you charge for set up and break down time?

NO – you do not pay for travel or setup and break down. We normally arrive 1 hour before the event starts time to set up and test. We do not charge for this time. If you need us to set up earlier than 1 hour, we do have a “downtime” option you can utilize.

Do you set up outside? If so are there any charges I should know about?

Our “enclosed booths” are designed for indoor. Our “open air” configuration can be utilized outdoors, as long as it’s under a covered area or in a tent. We do not set up photo booths in the open air due to weather/rain concerns. We also require solid surface (concrete or wooden deck) to setup the booth (not over grass or loose gravel / dirt) We do offer a special 8×8 custom photo booth tent for outdoor events. Please call us for more information.

Can we add a special message to the photo strips? Is than an extra charge?

Absolutely! No, there is no extra charge. We custom design the photo strips for each event. We can add custom writing, logos, etc. Anything you wish!

Are photo booth attendants an important part of your package?

At Red Photo Booths, we believe the staff on site with the booth is as important as the booth itself. In order to make sure your guests have an enjoyable and memorable experience we must make sure we have engaging, outgoing and professional staff. All of our staff members are selected and trained with this goal in mind. We want our staff make sure your guests gets the help they need through clear and courteous communication. We will make sure they are having fun, you will never catch us sitting on a stool waiting for someone to show up to take the picture. The level of service you get from our team before the event, during the event and after the event will be second to none! Our service is what separates us from the rest.

Do you offer unlimited prints and is that included in the base package?

Great question. We offer truly unlimited printing. In our booths we can have 12 to 15 people at one time. If they all want to have a copy we will print them a copy – no questions, no extra charges. There are some providers that will tell you “unlimited 2×6 dual prints or single 4×6”. Basically what that means is that you will get 2 copies of the photo strip or 1 copy of the larger postcard size per “session”. What if you have 4 people in the “session”? Make sure there are no additional fees for additional prints. Make sure you read the fine print!

How many booths do you have?

This is a great question and very important question. We currently have 17 booths and 32 staff members. We only rent out 16 booth and hold 1 back as the emergency photo booth. When you plan your special event months in advance, you want to work with a company that has the resources to handle any emergency situations. We’ve done hundreds of events, and have yet to cancel or miss one. This is not by chance, but because of our diligent planning. We understand you don’t have the option to “re-do” your special day and we take our responsibility very seriously. If you book with a “one man show” photo booth vendor, you run the risk of equipment problems, an operator getting sick, or even car trouble or accidents. At Red Photo Booths, we have multiple booths, and large number of trained professional staff. We will make sure you never have to worry about us! Because we have large inventory, we are also able to handle events that require multiple photo booths and/or handle multiple sites at the same time.

Are we limited to the amount of times we can go into the booth or is there a limit on the amount of photos we can have?

No limit – you can have as many photos within the time of the contract.

Where should we set up the booth?

We recommend having it in the main room where most of your guests will be. We understand that there can be space constraints – we are very flexible and can set up almost anywhere.

How big of an area do you require and how big is the booth?

The booth measures 8 feet high by 7 feet by 7 feet – the area we require is about 8X8. Our enclosures can be as small as 4X4 and as big as 8×8 or anything in between. Our booths are customizable; we can configure it to fit your space. We can also do “Open air” with backdrop or with out backdrop. We prefer an 8×8 space for the booth and room for a 6′ prop table close by but if space is a constraint we can adjust.

Can the booths get up stairs?

Absolutely! Our booths break down into 2 custom flight cases. Please note that certain situations require extra staff, so please let us know about any stairs during the booking time.

How many photos are printed on each strip?

Each photo strip is customizable. We can design 3, 4, etc. – it’s up to you!

What size are the prints?

Standard prints are 2″x6,” high quality photos with a glossy format. You may upgrade to unlimited 4″x6″ or 5″x7″ prints for an additional cost.

Are your photo booths capable of doing the videos?

Yes, they can. Contact us for more information.

Can you do a "Green Screen"?

Yes, we can. Green screen is a bit misleading when associated with “photo booths”. If you’d like to know more, give us a call. We do offer “green screen packages” you can get more information under our services tab.

Are there different types of booths in the market?

Yes, absolutely. Sometimes we find ourselves competing against people with “homemade” or “DIY” booths. Anyone can technically build a booth… and we have unfortunately seen some of them. Our booths are all commercially made. We have many different styles for you to choose from. We will work with you during booking time to decide the best booth for your event. If you’d like to learn more about our booths, visit our booth page.

Do you bring Props?

Yes, absolutely. All of our packages come with all kinds of fun and glamorous props. We will also have special signs to go with your event (for example: for weddings we will have wedding signs, for birthdays we will have birthday signs). If you have props of your own, you are welcome to bring those, too.